GIVE YOURSELF THE BEST EXPERIENCE
Part of giving you the best online entertainment experience is providing you with the tools you need to bet responsibly
DON'T CHASE YOUR LOSSES
Take a break and try again later. Chasing your losses could lead to you losing more.
BET WHAT YOU CAN AFFORD
Only bet with money you can afford to spend.
STICK TO A BUDGET
Decide how much you want to bet and take a break when your budget runs out.
SET TIME LIMITS
It's easy to lose track of time when you're betting. Set a time limit and take a break when you reach it.
UNDERSTAND THE RISKS
There is no such thing a sure bet. Understand the risks associated with betting and always remember that you could lose.
ALWAYS KEEP IT FUN
Betting should add to the thrill of betting on your favourite game. Always keep it fun and if you find you're not enjoying yourself, take a break.
WE'RE HERE TO HELP
We have a responsibility to give you everything you need to stay in control of your account and the way you bet. We take that responsibility very seriously, which is why we have set up a number of channels that you can use if you feel like you need support.
EMAIL
responsiblegambling@betway.co.za
CHAT TO
LIVE SUPPORT
CALL
0861 787 250
We have dedicated a professional team who are always available to help answer any questions or queries, or assist with all of your responsible gaming needs.
EXTERNAL SUPPORT
LOOKING FOR MORE TOOLS?
Feel like you need a decent break? Request a temporary or permanent exclusion from our services.
Additional Responsible Gaming Features
We actively encourage you to participate in the management of your gaming account and offer the following responsible gaming features:
Self-Exclusion
You may manually apply a self-imposed lock on your account for up to three months. In order to action this, you can do so by accessing the Responsible Gaming section on your profile once logged in. This will then be actioned with immediate effect.
Alternatively, you may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:
Defined Period of Self Exclusion
- Cooling-Off: your account will be suspended for a minimum of 24 hours
- Temporary Suspension: your account will be suspended for a minimum of 1 month
- Temporary Self-Exclusion: your account will be suspended for a minimum of 6 months
To request any option above, please send an email to Responsiblegambling@betway.co.za and this request once received will be verified telephonically with the player. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period expires.Your account will only be considered for re-activation upon your own request and once the exclusion period has elapsed. If you would like to reactivate your account, please contact us for support.
Indefinite Period of Self Exclusion
- Permanent Self-Exclusion: your account will be permanently closed and you will not be able to re-open it.
You must allow 48 hours for a response to this mail and for the requested action to be undertaken and you indemnify us for any use of the Services within this period.
To the extent that you opt for self-exclusion, however, you continue to make use of Our Services whilst the self-exclusion is pending action (either by maintaining active sessions indefinitely that were open prior to the self-exclusion, or, making use of Our Services during the designated time-period that it takes to apply the self-exclusion), we will not be liable for any loss whatsoever that you incur.
In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds in your account (a minimum value of R20 applies in this respect) and closing your account.
Please note that information regarding your account activity can be viewed online. The information may include: details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
Click here for a full list of Terms and Conditions.A request can be made to block a specific game and, in order to action this, an indemnity form will need to be completed. Upon receipt of the correctly completed indemnity form, the block of that specific game will occur within 48 hours and you indemnify us for any use of the Services within this period.
In order to unblock a specific game that has been blocked, a written request will need to be provided to us. The unblocking of that specific game will be actioned within 48 hours and you indemnify us for any use of the Services within this period.
Gambling Self-Assessment Test
For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the self-assessment test by clicking on the link below in order to impartially assess and better understand your current levels of play. Please access link here
